Tayu +39.339.7055334 - Chiara +39.338.1034940

F.A.Q.

If you have booked online on our web site www.sunintuscany.com and received our confirmation email, this will be enough and there is no need to call and confirm again. You just make sure you arrive on time at the meeting point (generally 20 minutes before the start of the tour). Meeting places and times are clearly specified in the voucher.

Yes, it is highly recommended if you bring the printed confirmation voucher, especially since it includes the information of the meeting point, photos and maps to arrive. However our guide will take your name.

Our website is totally secure. It should not encounter any problems at the time of online payment.

Your guide or a coordinator will be present 15 minutes before to the meeting point with a nameplate with the logo "Sun in Tuscany".

If it's possible, when there is availability. Check our website to find out availability. Eventually calls to + 39-3397055334 (Tayu) or + 39-3381034940 (Chiara) certainly we find an accommodation.

We ask all customers to arrive at the meeting point at least 15 minutes before the start of the Tour. If you are in trouble or late down the road, please call + 39-3397055334 (Tayu) or + 39-3381034940 (Chiara). We shall try a solution together.

The Vatican Museums has a very strict dress code, requiring that all visitors cover their shoulders and knees. Men should be careful to wear long shorts, while women should wear skirts beneath the knee or trousers. If you are wearing a sleeveless top, please bring a cardigan with you. Guests who arrive at the Museums without the appropriate dress may be refused entry.

We don’t, nobody can do it. Tickets to the Papal Audience are provided free by the Vatican, if you fill in this form and fax it to the number printed at the bottom. Tickets are sometimes available from the Swiss Guard at the entrance to St. Peter’s Basilica, by the bronze doors, between the hours of 3pm and 8pm the day before. Tickets are limited to only 10 per person however and are not guaranteed.

No,  absolutely not. And the Sistine Chapel guards are scary, so we don’t recommend trying it.

According to Vatican Museum rules, only small bags can be brought inside the Museums. Handbags and small backpacks (no larger than 40cm x 35cm x 25cm) may be carried inside but anything larger than that, plus large umbrellas, must be checked at the cloakroom. Items may be left at the cloakroom without charge but please note that you must return to this spot to collect your belongings before 5pm or return the following day.

You may only carry a small backpack or handbag inside the Colosseum. As there is no bag storage at the Colosseum, guests who bring large bags on their tour may be unable to join their group. All visitors are also undertake a more thorough security check at the Colosseum.

Dress code at Catholic churches and religious sites requires that both women and men cover their shoulders and knees. In summer we recommend that men wear t-shirts and long shorts that cover their knees. For women, if you are wearing a strapless top or dress, bring a cardigan. If you are wearing shorts, we recommend bringing a sarong to wrap around you inside.

For any dietary requirements with respect to food, please let us know in advance + 39-3397055334 (Tayu) or + 39-3381034940 (Chiara) or email info@sunintuscany.com. We will do our best to reserve a tour with a dedicated diet. As we are visiting local businesses, we cannot guarantee that there may not be traces of some ingredients. If you have a very severe allergy please must state this in advance.

Currently you can. Guards at the Accademia have relaxed rules around photography inside the gallery so you are allowed to take photos of David, although we cannot guarantee how long this will last.

Dress code at Catholic churches and religious sites requires that both women and men cover their shoulders and knees. In summer we recommend that men wear t-shirts and long shorts that cover their knees. For women, if you are wearing a strapless top or dress, bring a cardigan. If you are wearing shorts, we recommend bringing a sarong to wrap around you inside.

Yes. Our tours run rain or shine. On some very rare occasions, when in exceptionally adverse weather conditions, some outdoor sites may be closed (e.g. the Colosseum may close in the case of flooding). In these rare cases we will try to warn you in time.

We ask that all customers bring their confirmation email. For all tours involving walking, we would recommend that you wear comfortable shoes. If you’re visiting in warm season (May – September) we recommend that you bring sunscreen, a bottle of water and a hat. During the cooler months we would recommend that you bring a coat and possibly a rain jacket and possibly an umbrella.

We accept people in wheelchairs in our private tour. If you are interested in booking a private tour and a wheelchair, please get in touch with us by phone + 39-3397055334 (Tayu) or + 39-3381034940 (Chiara) or email info@sunintuscany.com.

Not on all tours. Please get in touch with with us by phone + 39-3397055334 (Tayu) or + 39-3381034940 (Chiara) or email at info@sunintuscany.com, before bringing a stroller on your tour. Some sites will not allow you to bring a stroller inside, while on our driving tours and day trips, we may not have storage space within the vehicle. If you let us know in advance we can help you to arrange a workable alternative.

All payment must be made online through PayPal or by credit card, by making the order booking.

Please click on the following link for a complete summary of our policies.
Cancellations must be made in writing, by emailing info@sunintuscany.com or via telephone: +39.3397055334 (Tayu) or +39.3381034940 (Chiara)

We give the possibility to choose the language during the purchase, mainly our tours are in English, but you can choose or book a tour in your language. Not making mixed tours in two or more languages, which means you’ll never have to wait while a tour guide speaks first in English, then in French, then in Spanish ...

We are strongly advised not to travel to the meeting point without reservation because in this way we can not guarantee that there will be free places on tour.